Refund and Cancellation Policy
Skip Bins Online is committed to providing our customers with a high level of after sale services. We believe it is our duty as third party agents to provide our customers with the best quality of service available at the most competitive prices.
Full refunds will be issued:
$4.40 booking fee not included
You will be entitled to a full refund (excluding the $4.40 booking fee) if you, the customer, cancel your order by contacting Skip Bins Online no less than 3 days prior to delivery, either via email email@example.com or by phoning 1300 895 246.
You will also be entitled to a full refund (excluding $4.40 booking fee), in the unlikely event of a non-delivery of your bin. This does not include preferred delivery times within that day, ONLY NON-DELIVERY. Should the service provider reschedule the delivery or a collection of the bin than the above is null and void
(Please contact Skip Bins Online Immediately with any issues regarding delivery to avoid cancellation fees)
Partial refunds will be issued:
You will be entitled to a partial refund in the event an order is cancelled by you, the customer, no less than two (2) business days prior to the Delivery Date. The cancellation fee will be 10% of the charged amount and payable to Skip Bins Online.
You will also be entitled to a partial refund, in the event an order is cancelled by you, the customer, (1) Business Day prior to the Delivery Date or on the Delivery Date. The cancellation fee will be 20% of the charged amount and payable to Skip Bins Online. Cancellations on the delivery date will also incur a call-out fee directly to the service provider
The $4.40 booking fee is non-refundable
Refunds will ONLY be made payable to the credit card on which the original purchase was made. Refunds will be made within 3 business days from the date of cancellation.