Frequently Asked Questions hero image

FREE INSTANT QUOTE

    Choose waste category
      Choose Delivery Date

      Frequently Asked Questions

      We provide skip bins for domestic and commercial waste.
      Marrel skip bin is a metal container lifted off the rear of the skip truck.  
      Hooklift skip bins tend to be larger skip bin, and most cases will start at around a 9c in size and up, but this will vary according to location. The hooklift bin is a little longer in length and will have lower sides. The hooklift bin will be rolled off the rear of the skip truck.
      Mobile skip bin is a box trailer with sides and, in most cases, a lockable lid.
      Skip bag will arrive flat packed.

      We are now serving most Melbourne VIC, Adelaide SA, Perth WA, Brisbane QLD, Sydney NSW, Central Coast & Wollongong. Hooklift, Mobile Skips and Bags are available.

      Skip Bins Online provide skip bins from 2,3,4,5,6,7,8,9,10,12 15, 20, 25 and 30 cubic metres.

      A cubic metre is measured by the depth x width x length.
      Our general rule is that a level box trailer is approximately 3/4 of a cubic metre. Visualise your waste pile and take three measurements, length multiplied by the width multiplied by the depth. That should give you an approximate size. You can also go to our Bin Type page to get estimated dimensions.

      Please refer to the Bin Type page or  Call: 1300 895 246 for an estimation of the skip bins dimensions.

      3 & 4 cubic metre mini skip.

      Builders or Domestic Waste - Please refer to the page Waste Types for the guidelines of each waste type.

      When a weight limit applies to the waste type, the bin will have a weight limit of 150kg per cubic metre.

      Please see below examples

      2c metre mini skip = 300kg

      9c metre skips bin = 1350kg

      3c metre mini skip = 450kg

      10c metre skips bin = 1500kg

      4c metre mini skip = 600kg

      12c metre skips bin = 1650kg

      5c metre skip bins = 750kg

      15c metre skips bin = 2250kg

      6c metre skip bins = 900kg

      20c metre waste skips = 3000kg

      7c metre skip bins = 1050kg

      25c metre waste skips = 3750kg

      8c metre skip bins = 1200kg

      30 metre waste skips = 4500kg

       


      Waste Types with weight Limits
      General,  Green, and  Asbestos
      All 3 of the above waste types are weight limited 
      There is an extra weight charge per kilo according to your bin size. The charges appear on the quote page just above the bin price. When placing the order, you will be required to tick the terms and conditions you agree that the bin will be picked up and weighed. Should the bin exceed the weight limit, you will be informed and charged the additional as per your invoice.

      Waste Types with no weight limits
      HouseholdClean Waste,  Mixed Rubble,  Mixed Heavy,  Light Builders and Mixed Waste with Soil 
      These waste type skip bins have NO weight limit, although suppliers are strict for the correct waste types placed in the skip bins. Please refer to the Waste Type page.
      Should incorrect waste be placed in a specific skip bin ordered, you will incur additional charges at the supplier’s discretion.


      There is no exact way of telling if you have Asbestos unless it is tested.  In general houses, pre-1990 are likely to contain some form of fibro asbestos sheeting found either in bathrooms or the eaves of houses. Also, asbestos can be commonly found mixed in with concrete driveways, Telstra pits, roof tiles, corrugated roofing, electrical metre boards and buried in retaining walls. For a more comprehensive list of Asbestos containing products see Examples of Asbestos containing Materials.
      NB: Once the bin is placed you are responsible for all waste that is placed in the bin. Incorrect waste, excessive weight, and overloaded bins will incur additional charges.

      If you’re still unsure go to http://www.nata.asn.au or contact us

      We may assist you by providing a skip bin; but, you will require to phurchase 200-micron polythene heavy-duty plastic (black or orange builders plastic) from any hardware store. Skip bins must be thoroughly lined with builders plastic, leaving enough overhang to seal the Asbestos within the plastic's limits, and then sealed with builders tape or strong duct tape for transportation. The skip is then collected and disposed of at an authorised landfill once it has been filled.

      In Western Australia, asbestos sheeting must be wrapped in builders plastic into bundles of ten pieces of sheeting each, with an additional price for a special sticker to seal each parcel and before placing in the lined bin

      No other materials are to go into the bin other than the Asbestos. For more information, please visit http://www.epa.nsw.gov.au/waste/asbestos

      You will need to contact us for a quote as some insulation is hazardous and may contain asbestos.
      Please note; Not all skip bin providers will allow insulation in their bins please do not place it in any bin unless approved.

      All skip bins must NOT be filled higher than the rim (Drivers are prosecuted for unsafe or overloaded transported bins).
      The driver will refuse to take the skip bin until the overload waste is removed, and the skip bin company will charge you a futile/callout fee for not completing the collection and charge for any additional hire. 
      If you have underestimated your waste, please order another skip bin rather than doing the wrong thing, give us a 
      call, and we can organise a changeover of the old bin for a new one.

      You, the customer, are responsible for all rubbish placed in the bin once it is placed on your property, either along the property boundary or on public ground.
      We recommend keeping the bin on your property and covering it with a tarp when not in use (please remove the tarp before collection). We also suggest that you reserve the skip bin for the days you plan to use it.

      Our website takes all next day deliveries up until 8 pm daily (depending on availability) & anytime for the following day's deliveries. It is always best to book the bin at least 48hrs prior to the delivery to ensure you get the most competitive rates.

      Times are not guaranteed!!! Due to unforeseen circumstances beyond our control caused directly or indirectly by such, including, but not limited to vehicle malfunction/breakdown, prior contaminations and misuse, access limitations, acts of God. If you require the bin to arrive at a specific time, please book the bin to be delivered the day prior or contact us to arrange.

      Generally the suppliers will allow the bin to be kept between 3 to 7 days; most suppliers have a daily rate should you require the bin for longer. Keep that in mind when placing the order, your quote may differ the longer you require the bin. Should you need the bin longer then first specified please phone us on 1300 895 246 ahead of collection to reorganise if possible.

      Yes, Skip Bins Online can put in a request however it cannot be guaranteed due to orders that are already scheduled - Please contact us should you require any changes to your order. 

      Not all skip bins have access doors, although most Marrel skip bins, 4 cubic metres and above, have an entry for wheelbarrow (only) access. Still, SBO recommends that when filling in your order form, please use the comments area to request a bin with a door. The smaller skip bins, as a rule, generally don’t, as the sides of the mini skip are waist-high, which makes it easy to place your rubbish in. Most of the larger hooklift skip bins have door access for dingo’s, bobcats and mini excavators to drive in and out of the bin. Please if a door is a MUST contact us to arrange - 
      In QLD most skip bin providers will not have bins with an access door.

      Skip Bins are usually placed on your driveway; generally where the truck can fit you can place the skip bin. You can request that the skip bin be placed in a specific area by filling out your requirements in the comments box on the payment page. However, we do recommend that you place your skip bin within your property to avoid other people placing rubbish in it. All bins placed on Public Property i.e. Roads and most nature strips will require a council permit, you can call us on 1300 895 246 and our friendly staff will assist you. NB: Skip Bins Online or the skip bin provider of the bin cannot be held responsible for any surface damage

      In most cases you can have the bin delivered onto the nature strip, however, the skip bin cannot block pedestrian access or utility pits. Council’s will require a permit which you will need to arrange prior to the skip bin being delivered. On the day of delivery/collection, access is required from 7.00 am. It might be an idea to chat with your neighbours prior to the skip bin being delivered/collected and ask them to leave room for the truck if required? If access is not possible the supplier may need to charge you a call-out fee to cover costs for the driver to return at another time. NB: Skip Bins Online or the skip bin provider of the bin cannot be held responsible for any surface damage

      We suggest you call your local council and inquire with them.

      Should you wish to place the bin on the road it will be necessary for you, the property owner to make an application for a permit with the local council where the skip bin is to be delivered to.

      Marrel skip bins work with a hoist system that lifts the bin up and lowers it off the back of the skip truck, therefore Marrel skip bins cannot be placed under trees, carports, and garages. You need to allow clearance of approximately 4 metres in height and 3 metres in width. Although, hook lift bins roll of the back therefore it is capable of being delivered into a carport/garage, depending on the height and width of the access point, unfortunately we cannot offer this as a guaranteed service, ultimately the decision will be made by the driver taking the risk of property/truck damage into consideration.

      You can request to have the skip bin left in your driveway. NB: There should be a clear 3 metre clearance wide with no sharp bends and no low overhanging wires or branches.  Also please keep in mind the skip bin truck is longer in length and needs more turning room. 

      Generally no, however, there is always a risk. Should you have concerns we do recommend that you provide 2 or 3 lengths of timber no less than 2 metres in length to be placed under the skip bin if your driveway is painted, stamped or tiled. As for your grassed area, keep in mind that the skip bin delivery trucks are 4 tonnes and over in weight, should your ground be soft or drenched there is a large possibility that the skip bin trucks will leave tyre impressions & placing the skip bin on the lawn will also cause impression marks. We would like to assure you that all our supplier’s & their drivers make every effort to take all possible care with the placement of the skip bin. Please note Skip Bins Online and the skip bin providers/drivers cannot be held responsible for any surface damage.

      If you require the bin to be placed over a fence or retaining wall and the provider feels it is manageable, the risk is taken by you, the customer, should there be any damage. The only type of bin that can attempt lifting a bin over a fence or retaining wall is a Marrel skip bin; they are hoisted off the back of the truck by hydraulic arms and chains. However, there is always a risk of damage due to the swing of the bin, not all providers will accept this request, so it is always best you call us at 1300 895 246 before booking to avoid any cancellation or callout fees.

      You would need to contact us a minimum of 2 days prior to the collection date and we will then check if the bin is available to extend and an extra hire fee would be charged.
      NB: Skip Bin companies sell the bin to other customers on the day they are collecting the bins so you will not always be able to extend hire. Please be prepared and cover all your bases when booking a skip bin.

      Unfortunately, it is transport so things can go wrong that may delay your collection.
      Please try to leave one business day between the collection of the bin and any other deliveries or collection you need to organise where possible.
      Example: Bin collection Wednesday new delivery Friday level a margin of error.

      The Customer shall pay Skip Bins Online an Administration Fee of 10% if the customer cancels its order any day up to (1) day before the Specified day of delivery.

      The Customer shall pay Skip Bins Online a Cancellation Fee of 100% if the customer cancels its order on the Specified day of delivery. The Customer shall pay Skip Bins Online a Cancellation Fee of 100% if the customer cancels its order on the Specified day of delivery.

      NB: Any delays to a delivery within the cancellation period - will still incur the cancellation fee of the original invoiced delivery date.

      Unfortunately, NO the skip bin companies will not issue a refund for any unused time. Please keep this in mind when booking the bin.

      Yes, always call Skip Bins Online as our friendly and informed staff is on standby to help and find you the best skip bin price and our website is continually updated to find the most competitive price for skip bin hire. So call us for a quote or book a bin 24/7 online.

      Yes, businesses can order through our website, although at this point we do not offer charge accounts. 

      Most skip bin trucks will require a turning room of no less than 6 meters. Please when you are booking the skip bin please consider the width of your street. If cars park opposite your driveway you may want to chat with your neighbours to make sure the area is clear for both the delivery and collection